Terms of Service
Last updated: November 19, 2024
Please read these Terms of Service (“Terms,” “Terms of Service”) carefully before using the www.digitalvistalab.com website (the “Website”) operated by Digital Vista Lab (“us,” “we,” “our”). Digital Vista Lab is a software house based in Pakistan providing services like Logo Design, Web Design, SEO, SMM, Mobile App, and Digital Marketing.
Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Website.
By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use the Website.
Our Offers and Pricing
We offer services and digital products on this Website. Prices for these services and products are listed on the Website and include applicable taxes and charges as per Pakistani law.
Purchases
When you make a purchase on the Website, payment will be processed by third-party providers. Accepted payment methods include bank transfers, credit/debit cards, and other local payment gateways. We do not store or process payment details directly and are not responsible for the security of payment information handled by these third parties.
You represent and warrant that you have the legal right to use the selected payment method and that the information provided is accurate and complete.
Cancellation Policy
You may cancel service orders within 7 days of purchase by contacting us via the Website or email. No cancellation fee will be charged, but we may withhold refunds for work already initiated or completed.
We reserve the right to cancel service orders with prior notice if unforeseen circumstances arise. In such cases, you will be notified 14 days in advance, and no cancellation charges will apply.
Refund Policy
We offer refunds under the following conditions:
- The service delivered does not match the agreed terms.
- The work provided is proven to be faulty or incorrect.
Refund requests must be submitted within 14 days of service delivery via email or our Website. Refunds will not be granted for reasons outside the ones specified above.
Advance Payments and Deposits
We may request an advance payment or deposit before commencing a service. Advance payments are non-refundable unless the cancellation occurs from our end.
Warranty on Services
We provide the following warranties on our services:
- Services will be performed with due care and skill.
- Services will meet the agreed requirements.
- Services will be completed within a reasonable timeframe.
If any service fails to meet these standards, you may request corrections or adjustments. Refunds will only be provided for significant failures as determined by Pakistani consumer protection laws.
Subscriptions
Some of our services may be offered via subscription. Subscriptions automatically renew on a monthly basis unless canceled by the user at least 7 days before the renewal date.
User Accounts
By creating an account on our Website, you confirm that you are at least 18 years old and that the information provided is accurate and up-to-date. Accounts may be terminated if incorrect details are found or if terms are violated.
Prohibited Uses
You agree to use this Website responsibly and in compliance with Pakistani laws. Prohibited activities include:
- Misrepresenting your identity.
- Sending spam or unauthorized promotions.
- Attempting to breach Website security.
- Using automated tools to scrape data.
- Engaging in activities that disrupt the Website’s operations.
No Warranty on Website
The Website is provided “as is” without warranties of any kind. We are not responsible for any errors, inaccuracies, or interruptions in the service.
Intellectual Property
All content on the Website, including text, graphics, and logos, is the intellectual property of Digital Vista Lab and is protected by Pakistani copyright laws. Unauthorized use is prohibited.
Governing Law and Dispute Resolution
These Terms are governed by the laws of Pakistan. Any disputes will be resolved exclusively in the courts of Pakistan.
Changes to Terms
We reserve the right to amend these Terms of Service at any time. Updates will be posted on this page without prior notice.
Questions
For any questions regarding our Terms of Service, please contact us at [email protected].